Privacy Policy

Information We Collect

Personal identification information. We collect personal information in a number of ways, for example when you submit a recovery case, request a quote, fill in a form, or contact us through the website. Depending on the request, you may be asked for your name, email address, phone number and delivery address. You can also browse our website anonymously — we only collect personal information that you choose to give us.

Non-personal information. When you visit our website we may automatically collect non-personal technical information about your visit, such as browser type, device and operating system, internet service provider, and similar technical details.

Data on media submitted for recovery. When you send us a device for evaluation or recovery, we access your storage media solely for the purpose of diagnosing the fault and recovering your data. Your data is handled securely and confidentially at all times and is never shared, browsed beyond what the recovery requires, or used for any other purpose.

Browser Cookies

Our website uses cookies to improve your experience. Cookies are small files placed on your device that help the site function and, in some cases, help us understand how visitors use the site (for example through analytics and review widgets). You can set your browser to refuse cookies or to alert you when cookies are being sent; parts of the site may not function fully without them.

How We Use Your Information

• To provide our services — processing your recovery case, arranging collection and return of your media, and keeping you updated on progress.
• To improve customer support — the details you supply help us respond to your enquiries and support requests effectively.
• To improve our website and services — feedback you provide helps us improve what we offer.
• To send service emails — we use your email address to send updates about your case and to respond to your enquiries. We will not send you marketing emails unless you have opted in, and you can unsubscribe at any time.

How We Protect and Share Your Information

We adopt appropriate data collection, storage and processing practices, and security measures designed to protect your personal information — and the data on any media you send us — against unauthorised access, alteration, disclosure or destruction.

We do not sell or trade your personal information. We do not disclose your personal information to third parties except where necessary to deliver our services (for example, couriers collecting or returning your device) or where required by law.

Your Rights and Changes to This Policy

Under UK data protection law you have rights over your personal information, including the right to request access to it, to have inaccuracies corrected, and to request its deletion. To exercise any of these rights, contact us using the details below.

Disk Doctor Labs Limited may update this privacy policy from time to time. When we do, we will revise the date on this page. We encourage you to check this page periodically so you remain aware of how we protect the information we collect. Your continued use of this website constitutes acceptance of this policy and any updates to it.

Contact Us

If you have any questions about this privacy policy or how your information is handled, please contact us:

• Disk Doctor Labs Limited, 76 Watling Street, London, EC4M 9BJ
• Phone: 0800 0436 611 or +44 (0)203 0869 512
• Or use the contact options on our support page.