Snap Servers are generally (NAS) solutions for variety of users used mostly inside corporate intranet. These were first developed in 1998 and since then thousands and thousands have been sold. It comes with a very unique file system and only hands full of companies know how to deal with it. Just like any other data storage Snap Servers are bound to crash at some point in time.

Most of the companies in data recovery industry have no expertise to handle Snap server. The real challenge comes when Snap Server’s unique file system suffers logical corruption, this is where Disk Doctors Lab comes in, our dedicated R & D department has created number of software utilities and tools to address these very challenges faced in crashed Snap Servers with logically corrupt file system.

• Never reinitialize drives
• Do not force the drives online
• Never change the sequence of the Raid Drives
• Do not reinstall Operating system
• Do not create new partitions
• Immediately switch off Raid drives upon hearing unusual sound from the device.
• Label all drives according to their position in Raid Array
• Always seek professional help, Call Disk Doctors at 0800 043 6611

At Free Evaluation stage, we gather valuable information about SNAP Server, such as:

• Level of RAID if any i.e. JBOD, RAID 0, RAID 1, RAID 5
• Exact issue with the media
• Details of any hit and trial method carried out on the media by the client.

Once we gather complete information as mentioned above, we send an evaluation report with a fixed quotation for approval. We start the recovery process upon approval; there are various specialized methods of recovery which may include.

• Using a clean room facility to fix the physically failed drives and getting them to work.
• Creating bit by bit secure replica of the media
• Identifying parity technique, using in-house developed applications.
• Rebuilding the data from fragmented stripes together (applicable to RAID 5 arrays)

Most of issues are very complex besides the points mentioned below, which is tackled with other in-house developed techniques. We guarantee to recover your data or you don’t pay us anything.

Disk Doctors guarantees protection of your data throughout the data recovery process, from evaluation to handing data back to the client.

1. Disk Doctor Employees are selected through a rigorous process of selection and follow our strict rules and procedures for handling the client data.
2. Client media is cloned sector by sector onto our own lab media and all the data recovery work is carried out on the cloned media not the original media; this ensures that client’s storage media is always intact.
3. Upon successful recovery Disk Doctors by default keeps a copy of the data for 7days before it gets deleted automatically from our Lab Server. This helps in providing the copy of data again if some thing goes wrong during the transfer of data to client e.g. the data media gets damage or goes missing during the postal process.
4. Our agreement to recover the data includes the clause for protection and non disclosure of data as per legal rules and regulations. If you require separate agreement for data protection and non disclosure, we are happy to sign the agreement.