Contact Disk Doctors

Q: How can I contact Disk Doctors?

You can call our toll-free number, email csuk@diskdoctors.com, or start a free evaluation online through our case form. Our London lab is also open for anyone who'd rather speak to an engineer in person.

Q: What are your opening hours?

Our London lab is open Monday to Friday 9:00am-7:30pm and Saturday 10:00am-5:00pm. Outside these hours you can still submit a case online any time and we'll respond as soon as we're back.

London Lab

Disk Doctor Labs Limited

76 Watling Street, London, EC4M 9BJ

0800 0436 611 (toll-free)

+44 (0)203 0869 512

csuk [at] diskdoctors [dot] com

Mon-Fri 10am - 7pm
Sat 11:30am - 5pm

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Got a Data Loss Emergency? Call now to speak to an engineer directly, or submit your case online for a free same-day evaluation.

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Trusted by customers across the UK

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Other Ways to Get in Touch

Toll-free: 0800 0436 611

Direct: 0203 0869 512

International: +44 (0)203 0869 512

Email: csuk [at] diskdoctors [dot] com

Already have a case? Track your case online

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Prefer to write in? Email us any time and we'll reply within one business day — or submit your case online below and we'll come back to you the same day with a free evaluation.

Disk Doctors support engineer ready to help with your data recovery enquiry

What Happens After You Contact Us?

Get in touch by phone, email or our online form and tell us what's happened to your device. There's no need to book an appointment — just reach out and we'll take it from there.

We'll arrange free UK-wide collection or a lab drop-off, run a free evaluation on your media, and send you a fixed-price quote and turnaround time before any recovery work begins. Nothing is charged until you approve the quote, and there's no charge at all if we can't recover your data.

Contact FAQs

Looking for more answers? Click here to see the full set of questions →

How can I contact Disk Doctors?

You can call our toll-free number, email csuk [at] diskdoctors [dot] com, or start a free evaluation online through our case form. Our London lab is also open for anyone who'd rather speak to an engineer in person.

Can I visit your lab in person?

Yes. Our Class 100 cleanroom lab is based on Watling Street in the City of London. We'd recommend calling ahead so an engineer is free to see you and talk through your case.

How do I send my drive to you for recovery?

There are two ways: fill out our printable shipping form and send your media by post or courier, or drop it off at our London lab. We can also email you a free prepaid shipping label or arrange a free courier collection.

What are your opening hours?

Our London lab is open Mon-Fri 10am - 7pm and Sat 11:30am - 5pm. Outside these hours you can still submit a case online any time and we'll respond as soon as we're back.

Is my data kept confidential and secure?

Yes. Our premises require authorised access via swipe cards and door codes, and our recovery agreement includes non-disclosure of your data under UK law. We're also happy to sign a separate NDA on request.

Still have questions?Our experts are here to help you 24/7.

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