How does the data recovery process work?

How does the data recovery process work?

The data recovery process at Disk Doctors is as follows:

Step1. Initial Free Evaluation
The media is evaluated / assessed for the problems.

Step 2. Reporting the Assessment to you and getting your approval
After a thorough evaluation a fixed price will be sent to you for your approval along with an assessment report.

Step 3 . Recovering the lost data
On approval of the quote, Data recovery process is performed using our proprietary tools, techniques and our own data recovery software

Step 4 . Preparing file list of data recovered
Once the data is recovered from your media, a file list of generated and send for your review so you can confirm you critical data.

Step 5. Returning your lost data
Once you are satisfied with the file list, agreed payment is processed and your recovered data will be delivered to you on the media you specify.

General FAQ's

Customer Reviews

Very good. Explained the process well and responded to my questions timely and accurately, Quick and thorough service. Overall – Excellent! Keep doing what you are doing. Thanks!
J.T. Gaebe
Raytheon
Excellent Service, Quick, Efficient with exactly the results we wanted and expected.
Thanks You.
Paul King
IT Manager
The Bridgeman Art Library Ltd
I was very happy with the service and professionalism I encountered when dealing with your company. The options available, the quick turnaround & correspondence updating me with the progress of my call were all above my expectations and I have already recommended your service to colleagues.

While I hope I don’t need such help in the future – any HDD issues I can’t fix will be coming your way.
Many thanks,

Chris Scanes
IT Support Specialist (ITC)
The service we received on the above repair was professional, on time and were kept up to date on the status of the job.

Regards
Dom
Optima Medical
The service provided was very good, and I received the recovered data ahead of schedule which was great.

Thank you!
Regards,
Chris
I found the service prompt and efficient. The people I spoke to were friendly and helpful Kind regards
Lynette
Wonderful service, fast, efficient and most important they fulfilled their promise.
Hope that helps
Paul Cornwell
You service was good – obviously an efficient e-mail run system is in place. One criticism though I took the trouble to point out the specific area where the PST files needing recovery were to be found but this was ignored and the wrong files recovered. it was only when I insisted that they were where I said they were that you did indeed find and recover them. As you pointed out at the start we had used another recovery company first who had failed to restore the files we wanted and on further inquiry insisted it was not possible to do so – so hats of to Disk Doctor. We will use you again if we need to.
Regards
Neil
I was hugely happy with the work you managed to save from my hard drive. I have lost quite a few photos but that is NOTHING when I consider you got all of my work files back to me safely - that is truely the MOST important thing.
I found Shakeel very helpful and lovely And I was so pleased you adjusted the price. I was desperate from my information to be found but I had little chance of paying the first quoted fee.
I thank you and would highlyu recommend your service to anyone else.
All the best
Hetty

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