Terms & Conditions


This Agreement which is entered into and accepted between Disk Doctor Lab, Ltd (hereinafter referred to as DDLL) and the Client agree that the following terms and conditions will cover all goods and services provided by DDLL for this engagement.

  1. Agreement

    a. Facsimile signatures for this Agreement and any subsequent exhibits are effective to bind the signing party and are admissible in any court and/or for any lawful purpose. This Agreement, together with any exhibits or attachments, constitutes the entire Agreement between the parties in relation to this subject matter.

    b. Similarly, approval of this Agreement through email shall also be legally binding.

  2. Authorization

    a. The client authorizes DDLL to conduct a free diagnosis/evaluation of the media sent to our lab to determine the extent of damage and provide an estimated recovery cost and time. The evaluation is free and no further work will be performed without the explicit client approval.

    b. The client authorizes DDLL, its employees, and technicians, to receive and transport this media/equipment/data to, from, and between their facilities.

  3. Confidentiality

    a. DDLL agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client equipment/media except to employees or technicians of DDLL subject to confidentiality agreements or as required by law.

  4. Payment

    a. Payment is due in full upon completion of successful recovery, prior to release of data (whether shipped or picked up), unless special previous arrangements have been made. The client is financially responsible for all shipping costs to and from DDLL Lab.

    b. If the client approves the quote, but declines it later, the client shall be charged 25% of the quoted price in order to cover the work already performed by DDLL.

  5. Legal Rights

    a. The client is the legal owner or authorized representative of the legal owner of the media and all data contained therein sent to DDLL.

    b. Any property left with DDLL unclaimed for 30 days will be disposed of, and DDLL shall have no liability to the client or any third party.


  6. Limited Liability

    a. DDLL shall not be liable for any claims regarding the physical functioning of the equipment/media or the condition or existence of data stored on the media supplied before, during or after services.

    b. In no event will DDLL be liable for any loss of data or loss of revenue or profits or before, during or after services even if DDLL has been advised of the possibility of damages or loss to persons or property. DDLL liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.

    c. Client and DDLL agree that the sole and exclusive remedy for unsatisfactory work or data shall be at DDLL's sole discretion, additional attempts by DDLL to recover satisfactory data or issue a refund of the amount paid by the client.

    d. Client is aware of the inherent risks of damage to media that is involved when undergoing data recovery process, including without limitation, risks due to destruction or damage to the media and/or data stored and inability to recover data, or inaccurate or incomplete data recovery, including those that may result from the negligence of DDLL, and assumes any and all known property damage that may result.

    e. In case of any damage or loss to the original media of the customer by DDLL, the liability of DDLL shall be limited to providing the customer with similar media of comparable capacity.

    f. In some cases, RUSH Service may take more time than specified in the quote. DDLL's engineers will try our utmost best to complete the job in the specified time, however if the timeframe of RUSH Service is not met due to justifiable reasoning the quote will automatically drop to the lower service outlined in the quotation, ex. Expedited, if expedited service timeframe cannot be met, then service will be taken as Standard Service. The costs will be outlined in the quotation provided above.

    g. The timeframe of Standard Services may be +plus/-minus a few days if there is a delay in parts, or for any other reasons as outlined by our customer service reps.
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Customer Reviews

Thanks for your help. I was able to successfully restore many critical files from a corrupted hard disk. Your product saved me a great deal of time and trouble. Thank Your Very Much!
David Sauer

I wanted to extend my ultimate gratitude and thanks to you and your team. Not only did your company recover the data quickly and at half the price of other companies, everything was recovered and our office is back on track after the NAS failure. I really appreciate a company doing its business so well as Disk Doctors did; and will definitely sing your praises for all to hear. Excellent customer service all around. Thank you again!
Skylar Stoleson
Director IT
TheDQTeamDOTcom

Many special thanks for your support in getting my drive issues handled. I am able to access all the files that were recovered. You guys are great!

I thought I was missing a folder until I realized I was searching under the wrong folder name.
I am happy! We are good and all is well!

Thank you.

Alice Arthur
Minister, Motivational Speaker
What do you do when a power surge destroys your hard drive and you loose hundreds of hours of work, irreplaceable images, and your ability to complete jobs for clients with looming deadlines?  My first instinct was to cry, then scream.  My IT manager tried and failed to recover my data and recommended that I try a disaster recovery service. We went on line and called several companies, and when we reached the Disk Doctors, we knew we had found a company that could help us.  I delivered my toasted hard drive to their Vancouver location late in the afternoon and by 6:30 am the following morning a representative had emailed me with a reassuring message and time line for the work.  The following Friday I received one of the happiest calls of my life. My data had been completely recovered.  I cried and screamed again, this time with joy!  Over the last two days I have been thrilled, delighted, relieved, overjoyed and reassured by the fact that ALL MY DATA is once again accessible. Disk Doctors are now on my top-persons list and I am telling all of my colleagues about their services!!!

Thank you!
Sandy McKellar, B.Sc. (Forestry)
My hard drive crashed leaving me without my critical financial information and research that is crucial to my business. After checking various vendors on the Internet, I chose Disk Doctor Labs because of their level of service, and they far exceeded my expectations. Aziz Mirza, the manager of Disk Doctor Labs in Norcross, GA, personally took charge of my account, quickly fixed the problems and returned my restored files within a week on a hard drive that I could return for an account credit. Throughout the process, Disk Doctor Labs kept me informed, responded quickly to my calls and delivered my lost files quickly, efficiently and at an extremely fair price. I recommend them unequivocally.

Thank you!
Bruce Butterfield President The Forbes Group Vienna, VA and Chicago, IL

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