This is a most common failure in hard drives where file system on the drive is logically damage. Logical damage is primarily caused by

1. Human error which includes accidental deletion of files, accidentally formatting drive or reinstalling operating system to recover lost data.
2. Power outages may cause file system structures getting damaged, causing a variety of problems, system crashes, or an actual loss of data.
3. Virus attack may also corrupt the file system on the drive, resulting in operating system to crash.

When a hard drive logically fails you may notice these issues

1. The computer will fail to start dispalying messages such as “system file missing� etc.
2. The system does not load operating system and displays a blue screen.
3. The systems start to load the oerating system but crashes and automaticaly keeps restarting it self.

1. Do not do a format or create new partition.
2. Never try to reinstall the operating system as it will overwrite your data.
3. If you are familiar with the symptoms above, why not try our data recovery software If you are not sure then always seek a professional help, call us at 0800 043 6611 and one of customer representative will be there to help you.

Hard drives consist of different components which are bound to fail. This type of failure is more complex and requires special clean room facility. Main causes are

1. Old aged drives and more extensive use of drives can cause physical failure.
2. Fluctuation in power supply or connecting wrong power cable to drive.
3. The drive is accidentally knocked down
4. Motor jam, Stiction etc.
5. Smoke seen coming from electronics (PCB).
6. Firmware corruption.
7. Natural disasters such as flood, fire etc. and many more.

you may notice these issues when there is physical failure

1. The computer fails to boot and the hard drive is now no longer recognized in BIOS.
2. You may hear strange sound from the drive like ticking or clicking.
3. The hard drive is completely quite and you don’t get any sound or vibration like a healthy drive.
4. The BIOS recognizes drive but with incorrect parameters e.g. wrong drive model etc.

1. Switch of the drive immediately when you hear strange sounds from the drive
2. Do no do multiple boots
3. Do not try to shake the drive as it may cause further damage
4. Do not attempt to reconnect the drive with other computers.
5. Do not use DIY data recovery software as they are of no use in physical failure.
6. Always seek Professional help, call Disk Doctors at 0800 043 6611

Disk Doctors guarantees protection of your data throughout the data recovery process, from evaluation to handing data back to the client.

1. Disk Doctor Employees are selected through a rigorous process of selection and follow our strict rules and procedures for handling the client data.
2. Client media is cloned sector by sector onto our own lab media and all the data recovery work is carried out on the cloned media not the original media; this ensures that client’s storage media is always intact.
3. Upon successful recovery Disk Doctors by default keeps a copy of the data for 7days before it gets deleted automatically from our Lab Server. This helps in providing the copy of data again if some thing goes wrong during the transfer of data to client e.g. the data media gets damage or goes missing during the postal process.
4. Our agreement to recover the data includes the clause for protection and non disclosure of data as per legal rules and regulations. If you require separate agreement for data protection and non disclosure, we are happy to sign the agreement.